Manage your customers computers in a browser!
Advantages through O&O Syspectr for MSP / service providers and their customers
- Use of O&O Syspectr as an MSP
- No additional hardware necessary for the customer or the service provider
- Administration completely “remote”
- Data only stored in Germany
- No transfer of data
- Agreement on order processing possible
An overview of the possible cost savings with O&O Syspectr can be found on the page “TCO / ROI compared to an on-premise solution”.
Overview of the MSP functionality
- MSP dashboard with a central view of all clients
- List of clients / managed accounts with the following information:
- Account designation
- Account type
- Access rights
- Own icon – selection from 10 predefined icons, own logo can be uploaded
- Number of computers per client, of which currently online
- Number of warnings / problems
- Create or delete accounts directly from the overview
- Download the O&O Syspectr installation file
- Manage access permissions for each account
- Common stream of events
- With the paid Avira premium app: activation and deactivation of the licenses (in consultation with Avira), task control of the managed Avira engines and monthly reports of the licenses according to use per client
- Reports: Visual evaluations in the web app (total number of computers / online, first / last connection, list of operating systems and visualization of their distribution), Download of Excel files for monthly evaluation (all computers managed this month with the marking of newly added and removed computers)
- Group functionality
Use case scenarios
Local PC Service:
With O&O Syspectr you can offer your customers entirely new services, and develop new business models for your company. For example, after carrying out a successful repair you can then offer your customer remote maintenance and remote diagnosis, in the form of a yearly subscription. O&O Syspectr will automatically notify you as soon as a problem arises on your customer computer, such as a deactivated Firewall, out-of-date Antivirus signature, a S.M.A.R.T. error that may indicate a disk is about to fail, missing Windows Updates, to mention but a few. O&O Syspectr contains Remote Desktop and Remote Console apps, so that you can solve all manner of problems for your customers from your office or while you are on the road.
Managed Services Providers:
O&O Syspectr provides a whole range of functions specifically developed for MSPs, in order to offer your customers scalable and comprehensive remote maintenance, technical support and security solutions. By using Remote Desktop and Remote Console, those time-consuming and expensive visits to your customers become a thing of the past.
Regardless of whether you wish to expand your current business model or create a brand new one, or whether you are a one-man business or work for a global player: O&O Syspectr helps you to strengthen your customer relationships long-term while optimizing your chains of added value.
How can I manage accounts for my clients?
MSP features are available to anyone with an O&O Syspectr account. After login you can click your name at the upper right in the program window and then click Managed Accounts. Once there you’ll be able to setup accounts for individual clients. You can then follow the procedure for installing O&O Syspectr on client computers and configuring the settings as you see fit.