Roles define which actions managed users may perform in your main account and at your customers. External users get “Full access” or “Read only”; custom roles apply to managed users only. You assign the role in the “Edit user” dialog.
NameAccessUsers
TraineeRestricted (0 areas with “Full access”)1
HelpdeskRestricted (2 areas with “Full access”)1
TechnicianRestricted (4 areas with “Full access”)1