Frequently asked
questions.

O&O Syspectr is a web-based solution for monitoring and remote management (RMM) of Windows PCs and servers. You install a small agent on each computer and manage everything in the browser: Microsoft Defender and updates, hardware and software inventory, Remote Desktop and PowerShell. With the Resilience edition you can even reach computers that no longer start.

For everyone who looks after Windows PCs and servers: IT managers in small and medium-sized companies, IT service providers and MSPs who manage their customers' computers, and IT departments with many locations that must stay in control even in an emergency. The features page gives an overview.

In a few minutes: download the installer, sign in or create an account in the installer, done. Shortly afterwards the computer appears in your overview. You need no servers of your own, no VPN and no port forwarding. Go to the download.

Our customers have a very easy way to roll out O&O Syspectr on all company computers. To do this we provide a personalized MSI file in your account that can then be installed on all systems using group policies.

You can find a complete description of how this works on the page "How to deploy O&O Syspectr using Group Policies".

O&O Syspectr supports current 64-bit versions of Windows for workstations and servers as well as virtual machines. The exact system requirements are in the documentation.

No. O&O Syspectr specialises in Windows – PCs, servers and virtual machines. This specialisation is what makes features such as remote access to the Windows recovery environment possible.

With Free you manage up to 10 PCs and servers free of charge, forever: monitoring, Microsoft Defender and Windows security, hardware and software inventory, online status, processes and services. There is no commitment. All editions compared: pricing.

You can try Premium and Enterprise free for 30 days. Then you decide: buy, or continue with Free (up to 10 PCs and servers) at no cost. Your settings are kept.

No. Premium (€34.51 per month incl. VAT, €29 net) and Enterprise (€58.31 per month incl. VAT, €49 net) cover any number of PCs and servers. With yearly payment you get two months free. Details and price calculator: pricing.

Premium if you look after your own IT: with Remote Desktop, Remote Assistance, Remote PowerShell, roles, reports and groups. Enterprise if several administrators work together or you look after customers: three accounts included and 365 days of events.

In data centres in Germany. O&O Software is a German company based in Berlin; data is processed in accordance with the GDPR.

No. The agent only establishes outgoing, encrypted connections via port 443. Incoming port forwarding, a VPN or servers of your own are not needed – in the office, at home and at branch sites alike.

Only you and the users you grant rights to. Sign-in can be secured with two-factor authentication, connections are encrypted, and roles control in fine detail who may do what. The user at the computer sees who wants to connect and can decline.

Yes, in accordance with the GDPR. Contact us.

O&O Syspectr saves system information in order to display the current status of a computer and provide a diagnosis for possible problems. It does not save any personal files, documents, or graphic data. When using the Remote Desktop, image data will be transferred to our server encrypted and saved only for the duration of transmission. There is never any permanent storage of image data.

As a German company, O&O Software has complete respect for the privacy of its users. We are subject to German laws governing privacy and these are among the strictest in the world. Please read more about this in our Privacy Policy as well as in our Terms and Conditions. We will be happy to help with any additional questions you may have!

Two factor authentication protects your account against unauthorized access. In addition to your user name and password, a second factor is required in order to confirm your identity to the system. This will require your installing a so-called "Authenticator" app on your mobile phone that will be connected to your account. Whenever requested, you'll be able to see this code in the app and then enter it.

These apps are available for all mobile telephones and implement the so-called "Time-Based One-Time Password Algorithm", that was defined by the Internet Engineering Task Force (IETF) in RFC 6238.

• For Android, iOS and BlackBerry: Google Authenticator

Activating the two factor authentication

1. Log in to your O&O-Syspectr account at app.syspectr.com.
2. Go to "My Account" located under your profile name, top right in the navigation bar.
3. Select "Two factor authentication" and then click on "Activate".
4. You will now receive a Transaction Authentication Number (TAN) sent to the email address connected to your account.
5. Enter this TAN and then click on "Next".
6. You are then led to activation by way of a QR Code for use through your Authenticator App.
7. You will then be asked enter the confirmation code from your App to complete the process.

Once you have completed the process you are presented with a one-off "Emergency code". Please write this down and keep it safe! This can help you deactivate the two factor authentication should you lose your phone or have a problem with your Authenticator App.

Deactivating two factor authentication

You can deactivate two factor authentication in two ways:

Deactivate over your profile settings

1. Log in to your O&O-Syspectr account at app.syspectr.com.
2. Go to "My Account" located under your profile name, top right in the navigation bar.
3. Select "Two factor authentication" and then click on "Dectivate".
4. You will now receive a Transaction Authentication Number (TAN) sent to the email address connected to your account.
5. Enter this TAN and then click on "Next" to deactivate.

Deactivate with the Emergency Code

1. Log in to your O&O-Syspectr account at app.syspectr.com.
2. After you have entered your user name and password you will be prompted to enter a security code from your Authenticator App.
3. Select "I can't use my authentication app."
4. Now enter your one-off "Emergency code" to deactivate two factor authentication.

The two factor authentication is now deactivated. You can activate it again at any time by following the instructions above.

The edition for emergencies: if Windows no longer starts after a faulty update, classic remote management only shows "offline". With Resilience you start the Windows recovery environment with one click, connect via Remote Desktop and repair remotely. In addition there are Intel AMT/vPro, O&O BlueCon and automatic backup and recovery. The price depends on your environment – request consultation.

Not for access to the Windows recovery environment. You need Intel AMT/vPro to also reach devices that are switched off or no longer respond at all. Which option fits your environment is something we clarify in a consultation.

Resilience complements your RMM for the case that Windows no longer starts – exactly when classic tools can no longer reach the computer. With Free you can also test O&O Syspectr alongside it without any risk.

An API is in development.

MSP features are available to anyone with an O&O Syspectr account. After login you can click your name at the upper right in the program window and then click Managed Accounts. Once there you'll be able to setup accounts for individual clients. You can then follow the procedure for installing O&O Syspectr on client computers and configuring the settings as you see fit.

We are happy to discuss with IT service providers and system integrators what a collaboration could look like. Contact us.

Registration for O&O Syspectr requires only a valid Email address. Once you provide it, you'll be sent a confirmation and must then create a password. You'll then be able to download the O&O-Syspectr-Clients installation and add as many computers as you'd like to your account.

Register here. Registration is free of charge and without any obligations.

If you forget your password, you can have a new (temporary) one sent to your email address. Enter your E-mail here and confirm the resetting of your password.

If you wish to change your password, proceed as follows:

1. Login to your account.
2. Click "My Account" .
3. Click "Security Settings"
4. Enter your new password and confirm it.

You must then login using the new password you created.

Should you wish to change the e-mail address assigned to your account, please send us a message from within your O&O Syspectr account. We will then contact you to go through the next steps.

Yes, you can allow another O&O Syspectr user to access your account provided that you are using. You have the option of giving another user read-only or writing permissions to your account.

Read-only permissions will allow another user to see your data but not change any settings. If you wish to allow this, give the user writing permissions. This can be very useful when an external IT consultant is called in to help resolve a problem.

These permissions can be canceled whenever you wish.

Sign in to your O&O Syspectr account and click top right on your account name. Select from the list "Notifications" and this takes you to your individual notification settings.

You can select per app whether to be notified of problems only or also warnings and information. Simply click on the appropriate check box next to the various app to either activate the notification or to turn it off. Not every app has all types of events (Information, Warnings, Problems) so the selection can on occasion be limited.

All notifications are also logged and saved so you can check them there as well as in your notification e-mails.

O&O Syspectr can be uninstalled via the Windows Control Panel just like any other Windows program. The computer will, however, remain in the your O&O Syspectr account chronology just in case you wish at some point to access the historical data of that (no longer connected) computer. You are, of course, also free to simply delete the computer entirely from your account using the product menu if this is an option you don’t wish to have.

Modules combine types of information or features. O&O Syspectr already contains a number of modules that provide information about the computer's status quickly and easily. These modules also allow for partial control of the various components. Typical modules are Software, Hard Disk Drives, Remote Desktop, etc.

Depending on the license, various modules are available. In addition, there are premium modules that offer additional or enhanced functionalities for a small fee. These modules can be added as needed.

Modules can also be deactivated if you wish so that the associated system information is no longer requested or the appropriate function is made unavailable.

To activate or deactivate a module simply select the appropriate computer, click on the settings symbol (a cog wheel positioned top right over Computer Information). The settings page displays all available modules which can be turned on or off using the slide control.